At cc98, the fun of playing should go hand in hand with good self-control. We provide a range of tools and resources to help you always play within comfortable limits — because healthy entertainment starts with smart choices.
CC98 believes every member deserves to enjoy online entertainment in a healthy, safe, and fully controlled manner.
Online gaming should be a source of entertainment and fun, not a way to relieve stress or solve financial problems. CC98 encourages members to clearly understand this distinction from the very start.
Set a spending limit before playing and stick to it. Money used for playing must be entertainment funds you can afford to lose — not your rent, bills, or daily essentials for you and your family.
Time passes quickly while playing. Set time limits and take regular breaks so you don't lose track. Other areas of your life — family, work, health — matter far more than any gaming session.
CC98 runs an automated monitoring system to detect concerning gambling patterns. Our team proactively reaches out to members who may need support, rather than waiting for complaints.
All self-control tools on cc98 can be activated independently without waiting for approval. You can set limits, request a cool-off, or self-exclude at any time through your account settings.
We understand that asking for help isn't easy. The cc98 support team is trained to handle problem gambling issues with empathy, confidentiality, and zero judgment.
Five control tools you can use directly from your cc98 account — simple, fast, and effective.
Set the maximum deposit amount you can make within a set time period. Once the limit is set, the cc98 system will automatically reject any deposits exceeding that limit until the period expires.
Set a daily limit on how many hours you can play. Once reached, cc98 will display a reminder notice and ask you to take a break before a new session can begin.
Set the maximum loss amount you are willing to accept per day, week, or month. Once the loss limit is reached, access to games will be temporarily blocked.
If you feel you need a short break, activate rest mode for 24 hours, 3 days, or 7 days. During this period, your account will be blocked from all wagering activity.
The most decisive option — exclude yourself from the cc98 platform for 6 months, 1 year, or permanently. This exclusion cannot be reversed during the active period.
Simple steps to set limits and controls through your cc98 account.
Access your account via cc98.pro or the cc98 mobile app. Make sure you use the correct login credentials and a secure connection.
Click the profile icon at the top right, then select "Account Settings" or "Security & Limits" from the dropdown menu.
In your account settings, look for the tab labelled "Responsible Gaming" or "Self-Control". All control tools are available there.
Choose the type of limit you want to activate, enter the appropriate value, and confirm your selection. Changes to stricter limits take effect immediately.
After saving, cc98 will send you a confirmation email. Keep this email for your records. Any changes to less restrictive limits require a 7-day waiting period.
If you have trouble activating self-control tools or need immediate assistance, contact cc98 live support via 24/7 live chat or email [email protected].
Recognise it early so you can act early. There's no shame in admitting you need help.
Warning: If you identify two or more of the signs below in yourself, it's time to pause and seek support. This is not a weakness — it is a sign of wisdom.
| Warning Signs | Example Scenario | Status |
|---|---|---|
| Playing to relieve stress | Opening the platform whenever feeling stressed or upset | Needs Attention |
| Chasing losses | Continuing to play trying to win back money already lost | Needs Attention |
| Hiding gaming habits | Lying to family about how much time or money has been spent | Needs Attention |
| Neglecting daily responsibilities | Missing work, appointments, or family time due to playing | Needs Attention |
| Using essential funds to gamble | Using bill money, rent, or daily essentials funds for deposits | Needs Attention |
| Play within your set limits | Only use your planned entertainment budget, and stop once the limit is reached | Play Healthy |
| Take breaks regularly | Rest every 30–60 minutes, don't play every day | Play Healthy |
Ask yourself these questions honestly:
If your answer to any of the above questions is Yes, please contact the cc98 support team or refer to the help resources below.
CC98 is more than an entertainment platform — we are a responsible partner to every member in Malaysia. Since day one, responsible gaming has been at the core of cc98's values, not merely a campaign or a slogan.
We recognise that a small number of players may struggle to control their gaming habits. That's why cc98 has made serious investments in developing systems, tools, and processes that help our members identify issues early and get the support they need.
Cc98's approach to responsible gaming is built on three core principles: proactive prevention, member empowerment and ongoing support. We don't just respond to problems — we work to prevent them from happening in the first place.
The cc98 dedicated responsible gaming team monitors the platform around the clock, detecting patterns that may indicate problem gambling and reaching out to members who need support before the situation worsens.
CC98 sets a minimum age requirement of 18 for all members without exception. This is not merely a legal obligation — it is our moral commitment to protecting young people from the risks of online gambling.
Cc98's age verification process takes place at several stages:
If you are a parent or guardian concerned that your child may be accessing the cc98 platform, please contact us immediately at [email protected] and we will investigate promptly.
Online gaming can remain an enjoyable source of entertainment as long as you practise healthy gaming habits. Here are the tips cc98 recommends to all our members:
Sometimes, the people closest to someone with a gambling problem are the first to notice the signs. If you're concerned about a loved one's gaming habits, you can play a vital role in helping them.
Here are the steps you can take:
Family members may also contact cc98 to request an investigation into a member's account if they have concerns, subject to applicable data protection procedures.
CC98 encourages members who need additional support to reach out to qualified professional organisations. Here are the resources you can refer to:
Seeking help is a sign of courage and strength, not weakness. CC98 fully supports your decision to seek professional help and will make the process as smooth as possible in every way we can.
The cc98 responsible gaming team is available to assist you at any time. We understand that starting this conversation can be difficult, but we ensure every interaction is handled with full respect and confidentiality.
If you are in serious financial or emotional crisis due to gambling, please contact us now via live chat. Our team will prioritize your case and help you get the support you need right away.
Answers to the most frequently asked questions by cc98 members on responsible gaming.
Join the cc98 community of members who play smart and responsibly. Register today and use our self-control tools to ensure your gaming experience stays fun, safe, and in control.